(4.3 / 5)1606+ Ratings

Epic Water Filters Reviews

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Overall Rating

4.3
7 Reviews
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About Epic Water Filters

Epic Water Filters is a company that provides a range of water filtration products. Their offerings include pitchers, bottles, and home filtering systems. These products are designed to remove over 200 dangerous drinking water contaminants. The filters are independently tested and certified, offering an industry-leading lifetime warranty.

The company prides itself on its sustainability efforts. Each filter is 100% recyclable, replacing 550+ plastic bottles, and can be recycled with hard to recycle plastics or #7 plastics. This aligns with their mission to reduce single-use plastic water bottles that end up in our waterways and landfills.

In addition to their products, Epic Water Filters offers free expedited shipping in most countries and hassle-free returns. The company was founded by Ash Heather in April 2015 with a mission to make a positive impact on the world and reduce the need for single-use plastic water bottles.

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Epic Water Filters Customer Reviews (7)

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Birgitta Jóakimsdóttir
Birgitta Jóakimsdóttir
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Feb 9, 2023
Michael Kirby
Michael Kirby
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Feb 7, 2023
Océane Routhier
Océane Routhier
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Feb 5, 2023
Samuel Lockard
Samuel Lockard
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Feb 4, 2023
Patricia Turner
Patricia Turner
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Feb 3, 2023
Karolin Baumgaertner
Karolin Baumgaertner
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Keith Buchanan
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Feb 2, 2023

Epic Water Filters Customer’s Q&A

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About epicwaterfilters.com Prices and Cost?

Epic Water Filters offers a variety of products with different prices. The Epic Pure water filter and the Epic Nano filter both cost less than $100. The Epic Pure water filter is around $10 more expensive than the Epic Nano filter. The Epic Water Filters Water Pitcher and the Epic Water Filters Water Bottle are available for viewing on the Epic Water Filters website. The Answer 2.0, a versatile water filter designed to screw onto a range of popular wide-mouth bottles, costs $55 for the initial purchase, which includes the first filter and all the kit. If customers subscribe to receive filter replacements, the cost is $49.50. The rated filter life is up to 75 gallons, which means customers would need around 3-4 filter replacements per year. A two-pack of filter replacements costs around $40, so customers can anticipate spending around $80 per year on keeping their filter in good working order. It's important to note that Epic Water Filters products are generally more expensive than Brita, PUR, and ZeroWater. This higher price is mainly due to the carbon block filter design and the fact that the bottle filters and Nalgene bottles are made in the United States, where manufacturing costs are higher.

About epicwaterfilters.com Payment Method?

Epic Water Filters, as per the information available, does not accept orders or payments via phone. The recurring charge for your subscription will be automatically processed using the card from your initial order. This process is designed for customer convenience, with no extra steps or surprises. Joining The Clean Water Club is completely free, with no hidden fees, minimum terms, or purchase obligations. Please note that all transactions are conducted online. For any inquiries, customers are advised to reach out via email.

Epic Water Filters FAQs

FAQ

What kind of promotions does Epic Water Filters offer?

They offer 20% off through their Clean Water Club, which will get you 20% off your initial order.
FAQ

Does Epic Water Filters have referral programs?

They don't officially have a referral program, but they do have an affiliate program.
FAQ

What is the return and refund policy of Epic Water Filters?

If you are not totally satisfied with your product, you can send it back for a full refund.
FAQ

Does Epic Water Filters offer free shipping?

They offer free shipping in the domestic US, UK, Australia, Singapore, and in Canada
FAQ

Does Epic Water Filters offer international shipping?

International Shipping is available in selected countries.
FAQ

About epicwaterfilters.com Popular Products and Services?

Epic Water Filters is a company that offers a variety of water filtration products. Their product offerings include Water Pitchers, Bottles, and Home Filtration systems. The Water Pitchers category includes two 3.5-liter water filter pitchers: Epic Pure and Epic Nano. Both pitchers remove 99.999% of over 200 tap water contaminants. The Bottles category includes ten styles of water filter bottles, capable of filtering between 75 to 100 gallons of water depending on the model. The Home Filtration category includes three under-the-sink filter kits, a refrigerator kit, and one sediment filter kit. Additionally, Epic Water Filters features seven types of replacement filters and a multi-pack option. Despite some negative customer reviews regarding shipping and customer service, the independent lab results prove these water filters worth considering.

FAQ

epicwaterfilters.com Return Policy?

Epic Water Filters offers a 100% Lifetime Warranty + Hassle-Free Return Policy. If a customer is not 100% satisfied with any product purchased, the merchandise may be returned for a full, 100% refund of the product price paid. The following requirements apply: Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. Returns for discontinued or closeout sale items will not be accepted. The customer is responsible for all return shipment/freight charges. To inquire about returns and exchanges, customers can email support@epicwaterfilters.com. All returns should be mailed to: Epic Water Filters Attn: Returns (Order number) 2209 S Dock Street Palmetto, FL, 34221.

Regarding the Shipping Policy, orders are typically processed and shipped within 3-5 days of receiving them. Customers are advised to double-check the shipping address, as it cannot be modified once the order is placed. The time an order leaves depends on where the inventory is located among a few other factors. The order will normally take around 7-10 days to arrive given there are no postal delays. However, sometimes an order may take 10-15 business days to arrive. As soon as the order ships, an automated email with tracking information is sent. Note that if an order contains more than one item, items may be shipped individually depending on the size of each item. Tracking for each item in the shipment will be sent if this is the case. Orders placed on Fridays after 3:00pm MST will ship out the following week. International orders may take longer to be packed and shipped due to logistics and customs.

FAQ

What is the warranty for Epic Water Filters?

Epic Water Filters offers a 100% lifetime warranty with a hassle-free return policy. If a customer is not 100% satisfied with any product purchased from Epic Water Filters, the merchandise may be returned for a full, 100% refund of the product price paid. However, the customer is responsible for all return shipment/freight charges. The returned merchandise must be currently for sale at Epic Water Filters, and returns for discontinued or closeout sale items are not accepted. For inquiries about returns and exchanges, customers can email support@epicwaterfilters.com.

FAQ

How do I return a product to Epic Water Filters?

To return a product to Epic Water Filters, the following steps are recommended:

  1. If not 100% satisfied with any product purchased from Epic Water Filters, the merchandise may be returned for a full, 100% refund of the product price paid. Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered.
  2. All returned merchandise must be currently for sale at Epic Water Filters. Returns for discontinued or closeout sale items will not be accepted.
  3. The customer is responsible for all return shipment/freight charges.
  4. To inquire about returns and exchanges, an email can be sent to support@epicwaterfilters.com. The order number and where the product was purchased from should be included in the email. This information will speed up the response time by 50%.
  5. All returns should be mailed to: Epic Water Filters Attn: Returns (Order number) 2209 S Dock Street Palmetto, FL, 34221.

Please note that this information is subject to change and it's always a good idea to check the latest return policy on the Epic Water Filters website.

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